Privacy Policy

This Privacy Policy is issued by Javelin Intelligent Solutions ("Javelin Intelligent Solutions," "we," "us," or "our"), a provider of AI-powered intelligent automation services. This policy is designed to comply with the Data Protection Act, 2020 of Jamaica ("the Act"), the General Data Protection Regulation (GDPR) of the European Union, and other applicable international data protection laws.

1. Data Controller and Contact

Javelin Intelligent Solutions is the Data Controller as defined under Section 2 of the Data Protection Act, 2020 of Jamaica. We are responsible for the personal data we hold about you. For any privacy-related inquiry, request, or complaint, contact our Data Protection Officer at javelinfo@javolutions.com.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Name, job title, company name, and organization type.
• Contact Data: Email address, phone number, mailing address, and social media handles.
• Technical Data: IP address, browser type, device information, and website usage data via cookies and analytics.
• Booking Data: Information submitted when scheduling a consultation, including preferred dates and meeting notes.
• Communication Data: Records of correspondence, calls, messages, and inquiries you send to us.
• Marketing Data: Preferences in receiving marketing communications from us.

3. Lawful Basis for Processing

Under Section 20 of the Data Protection Act, 2020, we process your personal data only where we have a lawful basis, including:

• Consent: Where you have given clear, informed, and unambiguous consent (e.g., submitting a form or booking a consultation).
• Performance of a Contract: Where processing is necessary to deliver services you have requested.
• Legal Obligation: Where we are required to comply with Jamaican or international law.
• Legitimate Interests: Where processing is necessary for our legitimate business operations, provided it does not override your rights and freedoms.

4. How We Use Your Personal Data

• To respond to inquiries, schedule consultations, and deliver our services.
• To operate, maintain, and improve our website and service offerings.
• To send marketing communications where you have opted in (you may withdraw consent at any time).
• To analyze website usage and optimize user experience.
• To comply with legal, regulatory, and tax obligations.
• To detect, prevent, and address fraud, security issues, and technical problems.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your data only with:

• Service Providers: Trusted third parties who support our operations (e.g., calendar scheduling, hosting, analytics), bound by written agreements requiring confidentiality and compliance with the Act.
• Legal Authorities: Where required by Jamaican law, court order, or legitimate request by a competent authority.
• Business Transfers: In the event of a merger, acquisition, or asset sale, data may be transferred subject to the protections in this policy.

Where personal data is transferred outside of Jamaica, we ensure such transfers comply with Section 33 of the Act and that adequate safeguards are in place.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include encryption, access controls, regular security reviews, and staff training on data protection obligations under the Act. In the event of a personal data breach as defined under Section 4 of the Act, we will notify the Office of the Information Commissioner and affected individuals without undue delay, in accordance with Sections 9 and 10 of the Act.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once data is no longer needed, it is securely deleted or anonymized in accordance with Section 26 of the Act.

8. Your Rights Under the Data Protection Act, 2020

As a data subject under the Act, you have the right to:

• Access: Request a copy of the personal data we hold about you (Section 22).
• Rectification: Request correction of inaccurate or incomplete data (Section 23).
• Erasure: Request deletion of your personal data, subject to legal exceptions (Section 24).
• Restriction: Request that we restrict processing of your data (Section 25).
• Objection: Object to processing based on legitimate interests or for direct marketing (Section 27).
• Data Portability: Receive your data in a structured, machine-readable format (Section 28).
• Withdraw Consent: Withdraw consent at any time where processing is based on consent (Section 20).
• Complain: Lodge a complaint with the Office of the Information Commissioner of Jamaica.

To exercise any of these rights, contact us at javelinfo@javolutions.com. We will respond within 30 days, as required by the Act.

9. Cookies

Our website uses cookies and similar technologies to operate the site, analyze traffic, and improve functionality. You may control cookies through your browser settings. Disabling certain cookies may affect site functionality.

10. Third-Party Links and Services

Our website may contain links to third-party websites and integrations (e.g., scheduling tools, chat widgets). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us for prompt deletion.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. We will notify you of material changes by posting the updated policy on this page.

13. Contact and Complaints

For questions, requests, or complaints regarding this Privacy Policy or your personal data, contact us at javelinfo@javolutions.com. You also have the right to lodge a complaint with the Office of the Information Commissioner of Jamaica if you believe your rights under the Data Protection Act, 2020 have been infringed.